At TCEW, we strive to ensure your complete satisfaction with every purchase. Please review our policy carefully to understand your options regarding replacements.

1. 7-Day Replacement Policy
We offer a 7-day replacement guarantee from the date of delivery for eligible products. This policy allows you to request a replacement if your item is defective, damaged, or incorrect. Refunds are not provided—only replacements for qualifying issues.

2. Eligibility Criteria
To qualify for a replacement, your item must meet the following conditions:

  • Request is made within 7 calendar days of delivery.
  • Product is defective, damaged, or not as described.
  • Item is unused, in its original packaging, with tags and accessories intact.
  • Valid proof of purchase (order number/invoice) is provided.

3. How to Initiate a Replacement
Follow these steps:

  1. Contact Us: Email support@tcew.co.in or use our website’s contact form within 7 days of delivery. Include:
    • Order number.
    • Detailed issue description + photos/video as evidence.
  2. Approval: Our team will review your request and respond within 2–3 business days. If approved, we’ll guide you on returning the item.
  3. Return & Replacement:
    • Ship the product back to us (address provided upon approval).
    • Once received and verified, we’ll dispatch your replacement within 3–5 business days.

4. Non-Eligible Situations
Replacements are not offered for:

  • Products damaged due to misuse, accidents, or unauthorized modifications.
  • Perishable or customized items.
  • Issues reported after 7 days of delivery.

5. Shipping Costs

  • Customer responsibility: Return shipping costs for replacements unless the error is ours (e.g., wrong item shipped).
  • Our responsibility: Shipping fees for the replacement item.

6. Contact Us
For assistance, reach out via:

7. Policy Updates
We reserve the right to modify this policy. Changes will be posted on this page with the latest effective date.

This policy ensures clarity and fairness for both TCEW and our valued customers. Thank you for trusting us!

Scroll to Top