Welcome to TCEW.co.in (“we,” “us,” or “our”). Your privacy is critically important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website tcew.co.in or make a purchase from us. By using our services, you agree to the terms outlined here.

1. Information We Collect

We collect information to provide better services to our customers:

a. Personal Information

  • When you create an account, place an order, or contact us, we may collect:
  • Name, email address, phone number, and shipping/billing address.
  • Payment details (credit/debit card information, UPI IDs, etc.) processed securely via third-party gateways like [Razorpay/Stripe/Paytm].

b. Device & Usage Data

  • Automatically collected data includes:
  • IP address, browser type, device identifiers, and operating system.
  • Pages visited, time spent, and interactions (e.g., clicks, cart activity).
  • Cookies and tracking technologies (see Section 5).

c. Third-Party Data

  • If you log in via social media (e.g., Google, Facebook), we may receive limited profile information as permitted by your privacy settings.

2. How We Use Your Information

We use your data to:

  • Process orders, deliver products, and manage returns/refunds.
  • Communicate with you (order updates, offers, and customer support).
  • Improve our website, services, and product recommendations.
  • Prevent fraud, comply with legal obligations, and enforce our Terms of Service.
  • Send promotional emails (only with your consent; opt-out anytime).

3. Sharing Your Information

We do not sell your personal data. However, we may share it with:

  • Service Providers: Payment gateways, logistics partners (e.g., [Delhivery/DTDC]), and IT support.
  • Legal Authorities: If required by law (e.g., court orders, tax compliance).
  • Business Transfers: In case of mergers, acquisitions, or asset sales.

4. Data Security

We implement industry-standard measures to protect your data:

  • SSL encryption for transactions.
  • Restricted access to sensitive information.
  • Regular security audits.
    However, no online method is 100% secure. Please notify us immediately at [support@tcew.co.in] if you suspect unauthorized activity.

5. Cookies & Tracking Technologies

  • Cookies are small files stored on your device to enhance site functionality (e.g., remembering login details, cart items).
  • We use Google Analytics to analyze traffic and improve user experience.
  • You can disable cookies via browser settings, but this may limit website features.

6. Your Rights & Choices

You have the right to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications.
  • Withdraw consent for data processing (where applicable).
  • Request a copy of your data in a portable format.

To exercise these rights, email us at [support@tcew.co.in]. We will respond within [30 days].

7. Data Retention

We retain your information only as long as necessary:

  • Order details: Stored for [X years] to comply with tax/financial laws.
  • Marketing data: Retained until you unsubscribe.

8. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect data from minors. If you believe a child has provided us with information, contact us immediately.

9. Third-Party Links

Our website may link to external sites (e.g., product manuals, blogs). We are not responsible for their privacy practices. Review their policies before sharing data.

10. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised “Effective Date.” Continued use of our services constitutes acceptance of the updated terms.

11. Contact Us

For questions, requests, or concerns about this Privacy Policy, reach us at:

  • Email: [support@tcew.co.in]
  • Phone: [+91

Grievance Officer:
[Name]
Email: [grievance@tcew.co.in]
As required under India’s Information Technology Act, 2000.

Thank you for trusting TCEW.co.in with your data.

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